On August 25,, in order to help first time users of Apple products to better understand the use of equipment, Apple launched the "one-on-one" expert services, ready to solve problems users encounter on a Mac or iOS device. Previously, the service costs $ 99 (about 633 million) a year. World robot Conference Smart equipped with competitive
Today, foreign media MacRumors outgoing message, because in the "one-on-one" expert services are paid products, staff in carrying out this service shall not be taught to other users who are not paid skills, which affected some users impressions of Apple products and services, and impeding the conduct of other business. Zhiqian, Apple has essentially no publicity "one-on-one" service, users have very little interest to the service.
Now, Apple is preparing to phase out "one-on-one" expert services, of course, have purchased the services users can continue to enjoy, but Apple will no longer accept new orders. As an alternative, Apple will free learning program in Apple Store, and set up a discussion area on the Web site, when there is a problem, so that we can be fully addressed and resolved. Professional staff will remain active in the forums, learn and grow together.
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